Ai Dang

I'm Ai (my Vietnamese name literally), a local ESG with a passion for spanning over a decade in the tourism and hospitality industry, where I’ve honed my expertise in delivering exceptional customer service and creating memorable travel experiences. My goal...? I’m here ..... - To design and manage group tours with local vendors to secure exclusive experiences, negotiated contracts that increasing booking rate by 15% - 20% - To resolve booking issues with a 98% satisfaction rate in guest relations - To help the travel agency earn a ‘Top Customer Service’ accolade from Google, Tripadvisor,...etc for a long run. - To offer personalized recommendations, swift answers, and creative solutions to make every journey unforgettable. - To ensure every interaction feels welcoming, informed, and effortlessly delightful; boosting client booking rates by 10%-20% So let me help you explore the world or elevate your guest experience!