TU VO

Most recently, I worked as a Quality Support Analyst - VN market at TDCX Bangkok, where I coached and mentored new hires, ensured high-quality responses to users and analysed workflow productives to improve overall user experience. I regularly reviewed content within strict turnaround times, identified trends, and escalated issues appropriated to maintain global standards of quality. Earlier in my career, I served as an Operation Supervisor at ILA Vietnam, where I managed team performance, supported enrollment processes, and focused on delivering excellent customer satisfaction. This experience helped me develop strong leadership, organizational and communication skills. I hold a Bachelor's degree in Business English which has enabled me to work confidently in multicultural environments. I am fluent in both English and Vietnamese and am passionate about delivering high-quality service , enhancing processes, and supporting team growth.