Mark Anthony Asprec

I am a dedicated and results-driven Customer Support Professional with over 3 years of experience in non-voice support, specializing in email and chat assistance. I have extensive experience handling order management, warranty claims, refunds, replacements, and technical troubleshooting, ensuring fast and accurate resolutions while maintaining high customer satisfaction. As a Subject Matter Expert for the FEZiBO project, I supported team members with complex cases, monitored quality performance (QA & CSAT), and assisted in training new hires. I am highly skilled in resolving escalations, coordinating with warehouse and logistics teams, and improving internal processes to enhance efficiency and customer experience. I am detail-oriented, proactive, and committed to delivering excellent service. I thrive in fast-paced environments and am confident in handling high-volume inquiries while maintaining professionalism and empathy. I am now seeking a long-term remote opportunity where I can contribute my skills, reliability, and strong work ethic to help grow your business.