M
Madeeha Naaz
🎯 Looking for work
💰 $negotiable/hour
About
No bio provided.
Profile Description
Application Support Engineer with 4.2 years of
experience supporting SaaS applications for U.S.
based clients. Expertise in application
troubleshooting, Windows and macOS support,
incident and problem management, root cause
analysis, and production support. Skilled in
handling Tier 1 and Tier 2 tickets, monitoring
application performance, managing user access,
and ensuring adherence to SLA and CSAT
metrics. Proven ability to collaborate with
engineering and product teams to resolve defects,
improve system stability, and enhance end-user
experience.
No skills tests completed yet.
Basic Information
English Proficiency
Level:
Not verified