Kome Akiri

Im an innovative Customer Success Specialist committed to delivering excellent service and ensuring complete customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Possesses great business acumen and client management experience across industries such as technology, finance, real estate and oil and gas. Dedicated to identifying customer needs and delivering effective solutions to all problems. Displays superior knowledge of the customer service industry while enhancing the customer experience and improving retention through knowledge, patience, and understanding. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Proficient in tools like HubSpot CRM, Salesforce CRM, Jira, Zendesk CS, and HTML. My experience includes establishing great client connections and delivering exceptional service and support to meet and exceed expectations and standards. I have handled customer communications and programmes to increase customer service, satisfaction, and retention throughout my career. In addition, my demonstrated effectiveness in engaging and managing teams prepares me to make a substantial impact in this role. Core Competencies: Customer Support, Conflict Resolution, Client Retention/Profiling, Customer Satisfaction, Mediation & Negotiation, Troubleshooting Skills, Strategic Thinking, Account Management.