D

Duy Tran

🎯 Looking for work

💰 $negotiable/hour

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Profile Description

Service-oriented IT Operations and Support Leader with 10+ years of experience running global IT support and service operations in enterprise environments. Strong background in ITI based service management, incident and problem management, vendor coordination, and continuous service improvement. Passionate about modernizing IT support through automation, self-service, knowledge management and AI-powered workflows to deliver fast, human and reliable employee support at scale.

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