A
Anh Mai
🎯 Looking for work
💰 $negotiable/hour
About
No bio provided.
Profile Description
Experienced Technical Support Engineer with strong expertise in incident management under the ITIL framework, Agile and SQL troubleshooting, and cloud-based application support. Skilled in diagnosing and resolving complex production issues, improving system stability, and optimizing performance. Proven ability to communicate effectively with both technical and non-technical stakeholders to ensure timely resolution and high service quality. Dedicated to maintaining application reliability, enhancing user experience, and driving continuous service improvement.
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Basic Information
English Proficiency
Level:
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