Huong Nguyen

I am a customer experience and quality assurance specialist with over eight years of experience supporting global projects such as Google My Business and Airbnb. Throughout my career, I’ve built and managed high-performing teams, coached agents to improve communication and quality, and supported operations through real-time monitoring and data-driven decision making. I hold a Bachelor of Arts in English Language and am currently pursuing my Master of Education (TESL). I’m passionate about problem solving, continuous improvement, and creating positive, professional experiences for both customers and teams.