Asasira Lowena

I am a versatile professional with experience in customer service, learning and development, legal advisory, and administrative support. In my most recent role as a Learning and Development Officer at Helpware Inc., I designed and facilitated training programs that enhanced the performance of customer support teams, co-training over 400 representatives in just four days. My customer service background has strengthened my ability to engage clients with empathy and professionalism, while my legal training has equipped me with strong analytical, compliance, and problem-solving skills. I am proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook) and familiar with CRM tools, which I have used to streamline processes and improve client experience. With a Postgraduate Diploma in Legal Practice, a Bachelor of Laws, and certification in AI Career Essentials, I bring a unique blend of skills that allow me to adapt across industries while delivering measurable impact.