Fatima Tuz Zahra

I am a Business Administration graduate with strong experience in customer service, client relations, and digital support operations. At 20Four7VA, I managed customer interactions through platforms such as Gorgias, Shopify, ShipBob, Okendo, and ReCharge, ensuring efficient order management, logistics coordination, and subscription handling. My role also involved training and mentoring new team members, optimizing workflows, and maintaining high standards of customer satisfaction. Alongside this, I have worked as a Social Media Coordinator, where I led a creative team and managed digital campaigns across Instagram, Facebook, and Snapchat to increase engagement and strengthen brand visibility. Skilled in communication, analytics, and leadership, I bring a proactive, customer first approach to every task. My focus is on delivering seamless customer experiences while supporting business growth through effective service and digital strategy.