Tuyen Duong Thi Anh

I am a committed and detail-oriented professional with over a decade of experience in Human Resources and Operations, primarily in the F&B industry. Having spent 09 years working at McDonald's Vietnam in roles ranging from Store Manager to HR and Training Manager, I have developed a strong foundation in people management, customer service excellence, and operational effectiveness. Throughout my career, I’ve been deeply involved in building and improving systems — from onboarding processes to internal training programs. I understand the importance of structured workflows in delivering consistent customer experiences and internal efficiency. I take pride in identifying gaps, developing clear procedures, and ensuring teams are aligned and trained for success. In addition to my background in HR and operations, I am actively seeking new opportunities in the fields of translation, customer service, and process development. With a degree in English Language and a passion for clear communication, I have strong language skills that allow me to accurately translate meaning, tone, and context in both Vietnamese and English. I’m confident in handling both written and verbal communication, and I enjoy serving as a bridge between teams or customers from different backgrounds. Customer service is at the heart of everything I do. I value empathy, patience, and problem-solving — key traits that help create memorable experiences and long-term trust with clients or internal stakeholders. Whether resolving an issue, handling feedback, or designing customer touchpoints, I always strive for quality and consistency. Currently, I am looking for roles where I can combine my experience in human-centered operations with my love for languages and communication, preferably in dynamic, growing organizations. I am especially excited by roles where I can contribute to system setup or process improvement while continuing to learn and expand my capabilities. I bring to the table a high sense of responsibility, adaptability, and a mindset of continuous improvement. I’m not afraid to take ownership, and I genuinely care about making systems work better — for people and for business.