Fasiha Nadeem

I’m an experienced Ecommerce Customer Service Representative with a strong background in supporting Shopify stores through email, live chat, and ticket management. Skilled in using Gorgias, Zendesk, ShipBob, Okendo, and ReCharge, I specialize in handling customer inquiries, order tracking, refunds, subscriptions, and loyalty programs while maintaining a clear, empathetic, and customer-first approach. Over the past few years, I’ve not only resolved customer issues but also trained and mentored new team members, helping them adopt best practices and improve efficiency. My experience in social media coordination and community engagement has further strengthened my communication skills, enabling me to connect with customers across different platforms. Passionate about delivering exceptional service, I enjoy turning challenges into positive customer experiences and contributing to business growth through strong support operations.