Adaken Margaret Chikelu

I am a proactive and tech-savvy Customer Support Specialist with over 3 years of dedicated experience in providing exceptional night shift and remote SaaS support. Recognized for my strong communication skills, self-direction, and ability to resolve complex issues efficiently, I excel in optimizing support workflows using tools like Zendesk, HubSpot, and Notion. My track record includes maintaining a 94% customer satisfaction rate across 500+ inquiries, reducing handling times by 32% through automation, and cutting ticket volume by 30% via self-service solutions. I thrive in independent, remote environments and am passionate about driving customer retention through proactive service excellence.