Duong Pham

Profile A dedicated customer service professional with over 3 years of experience handling post-sales support, complaints, and customer inquiries. I am fluent in Chinese, a native Vietnamese speaker, and have good English reading and writing skills. With a strong sense of responsibility, quick learning ability, and a passion for client care, I aim to contribute positively to a luxury service environment. Personal Strengths • Over 3 years of experience in customer care, with strong communication and issue-handling skills in a fast-paced environment. • Able to communicate fluently in Chinese, allowing smooth interactions with both customers and internal teams. • Proficient in using office tools to support customer-related data tracking, reporting, and analysis. • Quick learner with a proactive attitude and high level of responsibility. • Strong customer focus with a commitment to providing respectful, high-quality service that enhances brand value.