TRINH YEN

With 6+ years of experience in Customer Service, including 3 years as a Hotel Manager, I have a strong track record of resolving customer issues with professionalism, empathy, and efficiency. I’m skilled in communication, conflict resolution, and team coordination, ensuring a smooth and satisfying guest experience across both offline and online platforms. In addition to frontline service, I have hands-on experience in content creation, social media management, and using AI tools to optimize workflows. I’m passionate about delivering value through clear, engaging content and meaningful customer interactions. I’m now seeking roles in Customer Support, Content Creation, or Marketing Assistance where I can contribute to growth and customer satisfaction.