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Skills: Video Editing, Graphic Design, Social Media Management, Virtual Assistant
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Bridging the gap between Technology and Hospitality. Natural relationships builder, my professional goal is achieved when all parties win!
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Dedicated Customer Experience Professional with 3+ years of expertise in both high-end hospitality and tech-driven environments. Proven track record in handling 10,000+ tickets via Zendesk, resolving complex escalations, and optimizing SOPs to reduce training time. Bachelor's student in English Linguistics, skilled in cross-functional coordination and maintaining 5-star service standards. Ready to leverage operational excellence to enhance customer satisfaction.
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I am an software engineer who has been working in IT field for more than 10 years
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I am currently a Graduate student at UMBC with a multifaceted background that combines my passion for fine art, and digital art, and extensive experience in customer service, teaching assistance, and design. My journey in art has been diverse, spanning traditional fine art to cutting-edge digital creations. Over the years, I have polished my artistic skills, allowing me to express my creativity through various mediums effectively. Presently, I am concentrating my efforts on woodworking, a craft that melds the beauty of natural materials with artisanal craftsmanship. In digital media, I have developed proficiency in the Adobe Creative Cloud suite, utilizing tools such as Photoshop, Illustrator, and Premiere Pro to create visually stunning content. Additionally, I have ventured into the captivating world of 3D modeling, leveraging technology to breathe life into imaginative concepts. I invite you to explore my profile to discover more about my artistic endeavors, my passion for woodworking, and my dedication to the ever-evolving world of digital media. Let's connect and explore opportunities for collaboration, creativity, and growth. Thank you for visiting!
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