Hi! I'm Ho Le Truc Quynh, a bilingual (English–Vietnamese) content specialist and brand strategist with a background in International Business (First Class Honours – Birmingham City University). I specialize in content writing, social media management, and client communications for digital and eCommerce brands. With over two years of experience working remotely with both local and international clients, I’ve helped businesses grow their online presence through strategic content planning, social campaigns, and clear, engaging copy. I’ve managed platforms like Facebook, Instagram, TikTok, and YouTube, and created everything from educational blog posts to high-converting ad captions and email sequences. My strength lies in combining creativity with structure—making sure each piece of content not only looks good but also supports the brand’s voice and goals. I’m detail-oriented, proactive, and comfortable working independently or as part of a collaborative remote team. Whether it’s helping a brand define its story or optimizing content for engagement, I’m always excited to create meaningful digital experiences.

People passionate, DE&I supporter and Americano lover☕️ A Talent Advisor with over 8 years of experience in HR across technologies (software + hardware) and education. I focus on aligning talent strategies with business goals and ensuring the right fit for every role. Passionate about fostering diversity, equity, and inclusion (DEI), I look for ways to create engaging, inclusive work cultures.

I’m an experienced Ecommerce Customer Service Representative with a strong background in supporting Shopify stores through email, live chat, and ticket management. Skilled in using Gorgias, Zendesk, ShipBob, Okendo, and ReCharge, I specialize in handling customer inquiries, order tracking, refunds, subscriptions, and loyalty programs while maintaining a clear, empathetic, and customer-first approach. Over the past few years, I’ve not only resolved customer issues but also trained and mentored new team members, helping them adopt best practices and improve efficiency. My experience in social media coordination and community engagement has further strengthened my communication skills, enabling me to connect with customers across different platforms. Passionate about delivering exceptional service, I enjoy turning challenges into positive customer experiences and contributing to business growth through strong support operations.

Skills: Customer Service, E-commerce Management, Project Management, Customer Success, Social Media Management, Communications Specialist, Email Marketing, Brand Management +1 more

TOP SKILLS

With over 7 years of experience in the fields of education, translation, content moderation for social media and e-commerce, I have consistently been recognized by supervisors for my capabilities and strong sense of responsibility in completing assigned tasks. I am seeking a position that aligns with my professional strengths, offers a supportive and professional working environment, and provides competitive benefits. I aim to fully utilize my abilities, contribute practical value to the organization, and build a long-term commitment with the company.

Software Support Engineer

I am a proactive and tech-savvy Customer Support Specialist with over 3 years of dedicated experience in providing exceptional night shift and remote SaaS support. Recognized for my strong communication skills, self-direction, and ability to resolve complex issues efficiently, I excel in optimizing support workflows using tools like Zendesk, HubSpot, and Notion. My track record includes maintaining a 94% customer satisfaction rate across 500+ inquiries, reducing handling times by 32% through automation, and cutting ticket volume by 30% via self-service solutions. I thrive in independent, remote environments and am passionate about driving customer retention through proactive service excellence.

Hello, I'm Francisco Ramirez, a Computer Science Engineer and web and application developer. I am passionate about technologies such as Wordpress, Shopify, PHP, Liquid, Javascript, React, Laravel, APIs, custom themes, apps, I can work backend and frontend. I can work with GraphQL, HTML, CSS, methods and connections to MySQL, MongoDB and PostgreSQL databases, Figma, Photoshop, GIT repository management, responsive design, implementation in Vercel and AWS, apps in Flutter and mastery of English, I like to go to the gym, go cycling on weekends and share quality time with my son, family and friends, I like to contribute new ideas and share my knowledge as a programmer

Skills: React

TOP SKILLS

I’m a strategic and resourceful business professional with a solid foundation in mathematics and cross-functional experience spanning supply chain sourcing, business development, and consulting. My career has spanned corporate and startup environments, where I’ve developed a sharp ability to build supplier relationships, drive cost efficiencies, and support product and market expansion, particularly in the food and beverage industry. In my current role, I lead sourcing initiatives across Asia and Europe, delivering up to 25% cost savings through strategic sourcing, supplier segmentation, and pricing analysis. I’ve also collaborated on new product development (e.g., RTD beverages), helping bridge gaps between commercial, R&D, and operations teams. My background at KPMG in risk consulting further adds a layer of compliance awareness, project coordination, and analytical rigor to my approach. I thrive in fast-paced, collaborative environments, and I’m passionate about leveraging data, fostering cross-team alignment, and optimising processes to create a scalable impact. I’m fluent in both Vietnamese and English, experienced in Excel-based reporting, and always eager to learn and adapt—qualities that help me contribute effectively across borders and functions.

I am a certified professional who has over 5 years of remote customer support experience.

Hello, I'm Jenest Artajo from the Philippines. With five years of experience in roles such as Appointment Setter, Cold Caller, Customer Service, Sales Specialist, and a Logistics Operation Specialist inside and outside of the Upwork platform. I've worked with various companies, predominantly in telecommunications, insurance, real estate, and healthcare. I've worked with clients professionally from a variety of businesses. I am dedicated, hard-working, a fast learner, loyal, and a team player. I strive for a positive workplace, but I can also work under pressure. Clients often choose to work with me for the following reasons: ???? I am capable of working remotely. ???? I am cost-effective and tech-savvy. ???? I have high-speed internet with backup and the necessary equipment. ????? I am flexible with different time zones. I specialize in remote assistance, focusing on sales to help clients maximize profits and expand their businesses. Over the years, I have honed my skills in upselling, closing sales, and handling agitated or distressed customers professionally for the last 5 years. I also bring fresh ideas to contribute to the company's growth. I would love to be able to show you how I can increase your business! SKILLS/EXPERIENCES: Cold calling using the provided phone directories to promote products/services. ? Deliver compelling sales pitches from scripts to persuade potential customers. Appointment setting and calendar management. ? Proficient in data research and lead generation. Experienced in working with various CRMs. ? Virtual Assistance expertise. ? Customer service with billing skills. ? In-depth knowledge of inbound/outbound call handling and telemarketing. ? Proven success as a Sales Specialist. Upselling products to maximize sales revenue. ? Efficient in collecting payments over the phone. ? Email organization and management. ? Proficient in live chat and email support. Maintaining an outstanding 98% customer satisfaction rating. Experienced with these tools: ?VICIDIAL ?Track drive ?Salesforce ?Regal ?WhatsApp ???Skype ?Slack ?Viber ?Canva ?Gmail ?Google Calendar ?Google Meet ?Google Drive ?Google Form ?Google Sheet If you are interested, I am just one invitation away!