I am a Customer Experience and Operations professional with over 10 years of experience, specializing in building high-performing customer service systems and optimizing end-to-end customer journeys. My core expertise lies in Customer Support management, SLA design and enforcement, and process optimization. I have successfully built and led Customer Service teams, implemented performance frameworks, and improved key metrics such as response time, resolution rate, customer satisfaction (CSAT), and retention. I am highly skilled in analyzing customer pain points, identifying operational bottlenecks, and designing scalable workflows that enhance both efficiency and customer experience. From setting up SOPs and QA processes to training teams and aligning cross-functional departments, I focus on delivering consistent, measurable improvements. I am currently seeking remote or online roles as a Customer Experience Manager, Customer Support Lead, or CX Operations Specialist, where I can help businesses build reliable service systems, optimize SLAs, and create meaningful customer relationships at scale. If you're looking for someone who can turn customer service into a competitive advantage, I would be excited to connect.

I have worked in sales and customer service industry for 5 years. I am totally confident in my communication skills and my ability to constantly learn and improve. I have achieved significant accomplishments over the past 9 years, including being a top salesperson from the first month of training. My direct sales closing rate is up to 50%, and I know to attract them come back with me after refusion. I am a positive and energetic person, open to new challenges. I will be your great fit for a sales position.

Analytical, detail-oriented, and process-driven finance professional with over 10 years of experience in financial reporting, budgeting, and operational improvement. Experienced in supporting management with data-driven insights and enhancing internal controls. Seeking a role to contribute strategic financial support while advancing my ACCA qualification.

Fresh graduate Bachelor of International Relations and final-year undergraduate student majoring in Business Management with a strong interest in relationship building, entrepreneurship, business and investment analytics, export–import activities, global relations, and global security. Experienced in team management, organizational leadership, and business development through involvement in Ansan Group. Highly motivated, adaptable, and capable of working in multicultural and dynamic environments.

Skills: Video Editing, Graphic Design, Photo Editing, Sales, Sales Development, Database Management, Virtual Assistant, Customer Service +19 more

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Hi, I’m Duy — a UI/UX Designer based in Ho Chi Minh City. I graduated with a background in Information Technology, but later found my true passion in design. With over 5 years of experience in graphic design and 3 years in UI/UX design, I’ve worked on a variety of digital products across both web and mobile platforms. I focus on crafting clean, functional, and visually engaging interfaces that bridge the gap between business goals and user needs. With a strong foundation in both visual design and user-centered thinking, I bring creativity, attention to detail, and a passion solving problems into intuitive design solutions.

Skills: Graphic Design, UI Design, Product Design, UI/UX Strategist, Visual Design

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Im a web developer with 2 years experience

Skills: Video Editing, Photo Editing, Social Media Management, YouTube Management, Virtual Assistant, Customer Service, Content Creation, E-commerce Management +7 more

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Skills: Video Editing, Microsoft Excel, Microsoft Word, Photo Editing, Social Media Management, YouTube Management, Customer Service, Content Creation

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I am a dynamic expat with over 5 years of experience in the fast-paced E-commerce and Food-tech industries. My expertise lies in driving Commercial Product and Revenue Growth, with a strong focus on: - Strategy Development, Project Management, and Innovation: Leveraging data-driven insights to deliver impactful results. - Project Execution: Successfully guiding projects from concept to completion through effective partnerships with internal and external stakeholders. - Communication: Prioritizing consistent and clear communication to ensure the best outcomes. Let’s stay in touch to achieve great results together.

Skills: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Sales, Sales Development, Virtual Assistant, Customer Service, E-commerce Management +1 more

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