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Most recently, I worked as a Quality Support Analyst - VN market at TDCX Bangkok, where I coached and mentored new hires, ensured high-quality responses to users and analysed workflow productives to improve overall user experience. I regularly reviewed content within strict turnaround times, identified trends, and escalated issues appropriated to maintain global standards of quality. Earlier in my career, I served as an Operation Supervisor at ILA Vietnam, where I managed team performance, supported enrollment processes, and focused on delivering excellent customer satisfaction. This experience helped me develop strong leadership, organizational and communication skills. I hold a Bachelor's degree in Business English which has enabled me to work confidently in multicultural environments. I am fluent in both English and Vietnamese and am passionate about delivering high-quality service , enhancing processes, and supporting team growth.
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I am a dynamic, responsible, and eager-to-learn individual with experience in sales, customer service, and online marketing. I possess strong teamwork skills and am always ready to adapt to new environments. My goal is to seek opportunities to grow my career, contribute value to the company, and continuously improve my professional skills.
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$negotiable/hour
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a hard-worker
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Results-driven Procurement and Project Management Expert with a 9-year track record of achieving strategic sourcing objectives, securing favorable contract terms, building robust supplier partnerships, and consistently delivering successful projects. Complemented by 1.5 years as a high-impact Virtual Assistant now, I specialize in delivering results through smart systems, precise data management, and top-tier customer support. From handling complex admin tasks to optimizing workflows with tools like Google Workspace and Zoom, I help businesses run smoother - remotely and reliably. Fluent in English and Malay, I bring a proactive mindset, laser-sharp attention to detail, and a commitment to excellence in every project.
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I have spent the past four years exploring different roles across marketing, customer success, and business development, working with startups, multinational corporations, and non-profits. Through these experiences, I’ve developed a strong foundation in communication, project coordination, and problem-solving. Now, I’m looking to deepen my expertise in areas where I can create real value - whether that’s through building meaningful connections with clients, improving business processes, or contributing to creative and community-driven projects. I work best in collaborative environments where I can learn, grow, and contribute to something bigger than myself. With strong English communication skills and experience working with international teams, I am open to remote, hybrid, or on-site opportunities that align with my skills and values.
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I'm a hardworking person and I am organized in terms of work. Aside from that I do know how to execute admin tasks, MS Office, Editing, and Social Media Associate
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