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Marketing
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Digital Marketing Executive with over 3 years of experience in social media content development, website management, and running Facebook/Google advertising campaigns. Experienced in writing SEO-optimized blog posts and analyzing marketing performance using Google Analytics, Google Search Console, and Meta Business Suite to optimize marketing effectiveness. Skilled in using Canva, CapCut, AI tools, and Google Workspace to create visual content, short videos, and performance reports. Seeking long-term growth in an in-house marketing environment, focusing on brand building and sustainable business growth.
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I am a responsible and self-motivated person who can work independently as well as in a team. I am eager to learn, adaptable, and committed to delivering good results in a remote working environment.
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１－Team-working and Work independently ２－Listen, understand and do the work ３－Be careful and meticulous in work
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I am a Customer Experience and Operations professional with over 10 years of experience, specializing in building high-performing customer service systems and optimizing end-to-end customer journeys. My core expertise lies in Customer Support management, SLA design and enforcement, and process optimization. I have successfully built and led Customer Service teams, implemented performance frameworks, and improved key metrics such as response time, resolution rate, customer satisfaction (CSAT), and retention. I am highly skilled in analyzing customer pain points, identifying operational bottlenecks, and designing scalable workflows that enhance both efficiency and customer experience. From setting up SOPs and QA processes to training teams and aligning cross-functional departments, I focus on delivering consistent, measurable improvements. I am currently seeking remote or online roles as a Customer Experience Manager, Customer Support Lead, or CX Operations Specialist, where I can help businesses build reliable service systems, optimize SLAs, and create meaningful customer relationships at scale. If you're looking for someone who can turn customer service into a competitive advantage, I would be excited to connect.
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English-Chinese speaking customer-focused with experience in communication, coordination, and cross-functional support.
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Google Ads Team Lead with 5 years of experience in customer support and workforce management. Adept at navigating the complex details of digital advertising and leading diverse teams to exceed KPIs. Skilled in complex problem-solving and multitasking, with a passion for delivering exceptional customer experiences and operational efficiency.
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Dr An holds a Ph.D. in Economics and Globalization from National Taiwan University. She is a lecturer in corporate finance and international finance at the Banking Academy of Vietnam (since 2006) and formerly a consultant at Deloitte Vietnam. She was a postdoc at Chung-Hua Institution for Economic Research (2020–2023) and is now a research associate at NTU. She also has served as a labor audit consultant with DIWA (formerly Verité), an NGO for workers' rights across supply chains, since 2017.
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Skills: Sales Development, Project Management, Business Development, Customer Success
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$negotiable/hour
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$negotiable/hour
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I am an graduated student with strong interests in international education, communication, and language services. I am eager to develop professional skills and contribute to supporting everyone
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$negotiable/hour
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