Skills: Technical Support, Full-Stack Development, WordPress, Prompt Engineering

TOP SKILLS

English-Chinese speaking customer-focused with experience in communication, coordination, and cross-functional support.

Skills: Sales Development, Project Management, Business Development, Customer Success

TOP SKILLS

Skills: UX Design, Product Design, UI/UX Strategist, Business Development, Product Manager, Content Marketing, Email Marketing, Account Management

TOP SKILLS

Google Ads Team Lead with 5 years of experience in customer support and workforce management. Adept at navigating the complex details of digital advertising and leading diverse teams to exceed KPIs. Skilled in complex problem-solving and multitasking, with a passion for delivering exceptional customer experiences and operational efficiency.

I am a Customer Experience and Operations professional with over 10 years of experience, specializing in building high-performing customer service systems and optimizing end-to-end customer journeys. My core expertise lies in Customer Support management, SLA design and enforcement, and process optimization. I have successfully built and led Customer Service teams, implemented performance frameworks, and improved key metrics such as response time, resolution rate, customer satisfaction (CSAT), and retention. I am highly skilled in analyzing customer pain points, identifying operational bottlenecks, and designing scalable workflows that enhance both efficiency and customer experience. From setting up SOPs and QA processes to training teams and aligning cross-functional departments, I focus on delivering consistent, measurable improvements. I am currently seeking remote or online roles as a Customer Experience Manager, Customer Support Lead, or CX Operations Specialist, where I can help businesses build reliable service systems, optimize SLAs, and create meaningful customer relationships at scale. If you're looking for someone who can turn customer service into a competitive advantage, I would be excited to connect.

I have over 10 years of experience in operations, strategy, and center management across both public and private sectors. I am currently completing my MBA in the United States and will return to Vietnam on May 25, 2026. I am seeking to transition into a new industry—such as AI, finance, or consulting—and am open to senior assistant or strategic support roles in large multinational companies. Before May 25, please contact me via Zalo or FaceTime. After that time, phone call is also available. Thank you!

I am an graduated student with strong interests in international education, communication, and language services. I am eager to develop professional skills and contribute to supporting everyone

Digital Marketing Executive with over 3 years of experience in social media content development, website management, and running Facebook/Google advertising campaigns. Experienced in writing SEO-optimized blog posts and analyzing marketing performance using Google Analytics, Google Search Console, and Meta Business Suite to optimize marketing effectiveness. Skilled in using Canva, CapCut, AI tools, and Google Workspace to create visual content, short videos, and performance reports. Seeking long-term growth in an in-house marketing environment, focusing on brand building and sustainable business growth.

Hi! I am a dynamic and highly adaptable French expat currently based in Ho Chi Minh City. With a Master’s degree from Epitech (School of Digital Innovation) and a strong background as a Full-Stack Developer and IT Business Analyst, I am used to solving complex problems, building digital solutions, and bridging the gap between technical teams and clients. However, my professional journey goes far beyond a computer screen. Before entering the tech industry, I gained extensive hands-on experience in customer service, retail (cashier), and manual labor/logistics. This diverse background taught me resilience, hard work, and how to communicate effectively with people from all walks of life. I am not afraid to roll up my sleeves and get to work. Currently working as a freelancer and waiting for my next major contract to begin, I have open availability and I am looking for short-term missions, part-time gigs, or remote projects. I am open to a wide variety of roles, including: Tech & Digital: Web development, bug fixing, IT support, or business analysis. Admin & Translation: Data entry, proofreading, or French/English assistance. Service & Operations: Event staff, hospitality, customer service, or any operational role where a reliable, bilingual (French/English) worker is needed. Whether you need a tech expert to fix your website, or simply a hard-working and reliable person to help run your daily operations, feel free to reach out. I learn fast and I am ready to jump in!

With 10 years of marketing experience, I am a B2B marketing professional specializing in communication advertising, account management, digital marketing, product R&D, and funnel optimization. My expertise covers a wide range of domains, including Retail, QSR, POS, Smart Transportation, and Supply Chain Management. I am keen to continually upgrade my skillsets following the T-shaped model and aspire to become a competent marketer.