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Within 7+ years of of diverse experience blending data-driven strategy with creativity, I have been turning insights into impactful marketing strategies that drive real business results.
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My name is Huynh Thi Thu Phuong, 25 years old and I graduated with an English major. I am confident with my communication skills, especially in English. I can also speak Chinese and German. My previous working experiences in interpreting, willing to learn, strong communication and customer service skills, honest, detail-oriented, and able to handle high-value transactions responsibly and the ability to work in a high- pressure environment can mêt your jpb description.
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I am a dedicated and results driven Customer Service Representative with a strong background in customer support, time scheduling, and customer success management. With a proven ability to handle customer inquiries and concerns with professionalism and empathy, I consistently deliver high-quality service that enhances client satisfaction and loyalty. In my role as a time scheduler, I efficiently coordinate appointments, manage calendars, and ensure timely service delivery for both internal teams and external clients. My attention to detail and organizational skills allow me to maintain seamless operations even in fast-paced environments. As a customer success advocate, I focus on building long-term relationships, onboarding clients effectively, and ensuring they achieve their desired outcomes with our products or services. My goal is to act as a bridge between the customer and the company—maximizing value while driving retention and growth. I bring a proactive mindset, excellent communication skills, and a passion for delivering exceptional service in every interaction.
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I am a graduate student from the Diplomatic Academy of Vietnam with a Bachelor's Degree in English, and an IELTS Certificate score of 7.5 in 2022. I have over 3-year experience in creating content, both English and Vietnamese, including 1 year for a non-governmental organization and 2 years for a creative agency. The desire to meet new people and explore new things have always encouraged me to dive into marketing - where i can constantly seek, see, and shape new perspectives everyday. I am so ready to challenge myself in a new professional & creative environment.
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I am looking for online remote work....
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