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I am a detail-oriented professional with a strong work ethic, a problem-solving mindset, and a commitment to delivering high-quality work. I bring a combination of analytical thinking, communication skills, and strong organization to every role I take on. My goal is always to create efficient solutions, build positive working relationships, and contribute meaningfully to the success of the team or organization. I earned my Bachelor’s degree in Biology from Kennesaw State University, where I developed critical thinking, research skills, and the ability to analyze complex information. These skills have translated well into professional environments that require attention to detail, accuracy, and strategic decision-making. Throughout my career, I have developed strengths in areas such as client communication, negotiation, organization, and project coordination. I am highly adaptable and comfortable managing multiple responsibilities while maintaining a strong focus on results. I take pride in being dependable, proactive, and solutions-driven, especially when working in fast-paced or evolving environments. I am particularly interested in opportunities that allow me to leverage my skills in communication, research, coordination, and relationship management. I thrive in collaborative environments and also work well independently, which makes me well suited for remote or hybrid roles that require accountability, initiative, and clear communication. Above all, I value professionalism, integrity, and continuous learning. I am always looking for ways to grow, improve processes, and add value to the organizations and teams I work with.
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Most recently, I worked as a Quality Support Analyst - VN market at TDCX Bangkok, where I coached and mentored new hires, ensured high-quality responses to users and analysed workflow productives to improve overall user experience. I regularly reviewed content within strict turnaround times, identified trends, and escalated issues appropriated to maintain global standards of quality. Earlier in my career, I served as an Operation Supervisor at ILA Vietnam, where I managed team performance, supported enrollment processes, and focused on delivering excellent customer satisfaction. This experience helped me develop strong leadership, organizational and communication skills. I hold a Bachelor's degree in Business English which has enabled me to work confidently in multicultural environments. I am fluent in both English and Vietnamese and am passionate about delivering high-quality service , enhancing processes, and supporting team growth.
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