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Open to Work | Project Coordination, School & Career Counseling, Talent Acquisition | Passionate about people development and purposeful growth
Skills: Social Media Management, Virtual Assistant, Customer Service, Content Creation, Project Management
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Skills: Python, Java, Frontend Development, Backend Development, Full-Stack Development
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Skills: Customer Service
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Application Support Engineer with 4.2 years of experience supporting SaaS applications for U.S. based clients. Expertise in application troubleshooting, Windows and macOS support, incident and problem management, root cause analysis, and production support. Skilled in handling Tier 1 and Tier 2 tickets, monitoring application performance, managing user access, and ensuring adherence to SLA and CSAT metrics. Proven ability to collaborate with engineering and product teams to resolve defects, improve system stability, and enhance end-user experience.
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A motivated fresher with experience in operations and online customer service. Highly responsible and independent, work well even with zero to no supervision.
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With five years of professional practice, I approach design not just as a search for beauty, but as a rigorous study of why things work. To me, Typography is a discipline of devotion; I treat kerning and visual hierarchy with the precision of a scientist. My work is built on the backbone of modular grid systems and informed by behavioral psychology. I don’t choose colors by intuition alone—I decode them through their historical and optical contexts, understanding why a traditional Hue Imperial blue carries a weight that a modern digital cyan cannot. I strive to create visual solutions that are technically flawless and culturally resonant.
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